General

You have any problems with your order?

Please contact us via E-Mail or our contact form. We try to sort your issue as fast as possible.

 

Payment

What payment methods do you accept?

We are currently accepting Payments via Credit Card or Paypal only.

 

Shipping

When do you ship my order?

We usually ship your order at maximum 36 hours after you placed your order. If the item is not in stock you will be notified about the delay via E-Mail.

How long does it take for my order to arrive?

This depends on where you live. It usually takes about 1-3 Weeks to ship orders to Europe or the United States. But in the worst case it can take up to 5 weeks for your order to arrive.

We are currently working on improving the shipping times.

How do I get my tracking code?

You get your tracking-code via E-Mail after your order has been shipped. The E-Mail contains information about where you can track your order.

Do I have to pay customs fees for my order?

All orders might be charged with a customs fee in the destination country. If you are not familiar with your local laws and policies you should contact your local customs office before placing an order. In most countries there is a value limit for international shippments and if you dont exceed the limit, you don’t have to pay any fees, but you should inform yourself about the laws in your country.