Shipping

We know that you don’t like to wait. But we also know that you don’t like to get charged high shipping rates. Unfortunately we cannot provide fast delivery times and cheap shipping rates.
Our shipping costs are $4 for every order. And for all orders with a total value over $20 we ship your Pug Jewelry for free.
So we opted for offering you low shipping rates worldwide as you can see.

When does your order arrive?

It usually takes 3-5 business days to process your order until it is shipped out. And it will take another 10-20 business days until your order is shipped to you.
You will get notified via email when your order leaves our warehouse.

Order Tracking

Since we ship the orders with different shipping methods to ensure our low shipping rates, we cannot guarantee to provide you with an online tracking number for every order you place. But in most cases you will get your tracking information send to you as soon as your order leaves our warehouse.
Furthermore we will update you on the progress of your order via email.

Custom Fees

You have to be aware of your local laws and custom policies when you make an order. So check your local custom laws and policies before you order something from our store.
If you are in the United States there won’t be any fees applied for all orders with a total value under $70. In the European Union this limit is much lower. In Germany for example it is around $26. You can ask us to split your order into multiple shipments when you place an order with a high value. We cannot 100% promise you that we will fulfill your wish, but we try our best.

Additional Informations

We are currently working on improving our shipping times and we will let you know once we succeeded on that.
If you still have any questions, check our frequently asked questions section or drop us questions and feedback on our contact page.

A cute pug in waiting pose